Order preparation
Each Abejani piece is handmade for you with intention. As every detail is individually crafted, please allow up to 4 weeks for your order to be prepared and shipped. This time allows each hat to be created by our artisans with the care and attention it deserves.
Preparation time is separate from the estimated shipping time.
Shipping
Abejani ships from Ecuador to the United States and selected international destinations worldwide.
Shipping costs are calculated at checkout according to the destination, size of the parcel, and selected delivery service. If you don’t see your country on the list, reach out to us here and we can see if this is something we can organize for you.
Once your order has been dispatched, you will receive a confirmation email containing your tracking information. A signature may be required upon delivery due to the value and individuality of each piece.
Estimated delivery times:
United States: 5-7 business days
United Kingdom: 5-7 business days
Europe: 7-10 business days
Ecuador: 3-5 business days
Rest of the world: 7-10 business days
Delivery times are estimates and begin from the date of dispatch. They do not include order-preparation time, weekends, public holidays or customs processing.
Customs, Duties & Taxes
International orders may be subject to import duties, taxes or customs charges imposed by the destination country.
Duties and taxes are not included in the purchase price or shipping fee and must be paid by the recipient.
Abejani does not determine or control charges imposed by local customs authorities. Customs processing may occasionally delay delivery.
If a customer refuses a shipment because of unpaid duties or taxes, any resulting return costs, customs charges and original shipping fees may be deducted from the refund, where permitted by law.
Delivery Information
Please ensure that your delivery address is complete and correct before submitting your order.
If you notice an error, contact us immediately at abejanicollection@gmail.com. We will do our best to amend the address before dispatch, but we cannot guarantee that changes can be made once an order has entered preparation or has been collected by the courier.
Abejani cannot accept responsibility for delays or failed deliveries resulting from an incomplete or incorrect address supplied by the customer.
Delays & Lost Shipments
Occasionally, delivery may be affected by customs processing, adverse weather, courier disruption or other circumstances beyond our control.
If your tracking information has not updated or your order has not arrived within the expected delivery period, please contact us at abejanicollection@gmail.com. We will work with the courier to investigate the shipment.
A parcel will only be considered lost once this has been confirmed by the courier.
Receiving your order
Before leaving us, every Abejani piece undergoes a thorough quality-control inspection to confirm its condition, finish, measurements and craftsmanship.
Each piece is also photographed immediately before packaging, creating a final record of its condition prior to dispatch. It is then carefully protected and placed inside its bespoke Abejani presentation box, ready for its journey to you.
If the outer packaging appears significantly damaged, photograph it before opening.
We also recommend retaining the original packaging until you have inspected your hat.
Damaged, Faulty or Incorrect Orders
If your order arrives damaged, faulty or incorrect, please contact us at abejanicollection@gmail.com within 48 hours of delivery.
Please include:
Your full name and order number
A description of the issue
Clear photographs of the hat
Photographs of the presentation box and outer shipping packaging
We will review the matter and, where appropriate, arrange a repair, replacement or refund. When an item is confirmed to be damaged, faulty or incorrectly supplied, Abejani will cover the approved return-shipping costs.
This policy does not limit any rights you may have under applicable consumer law.
The Nature of Handcrafted Work
Every Abejani hat is shaped and finished by hand. Our wool, dyes, stones and jewellery elements possess their own natural character.
Subtle variations in color, texture, form, stone pattern and hand-finishing are part of each piece’s individuality. No two Abejani hats are entirely alike, and these natural variations are not considered defects.
Choosing your size
The correct fit is essential to the experience of an Abejani hat. We ask that you consult our Size Guide and measure your head carefully before ordering.
If you are uncertain about your size, please contact us at abejanicollection@gmail.com before placing your order. We will be pleased to guide you.
Customers are responsible for selecting their size using the measurements and instructions provided. Abejani does not cover return or replacement shipping where an incorrect size has been selected.
Returns and Exchanges
To request a return or exchange, please contact abejanicollection@gmail.com within 48 hours of receiving your order. Items sent back without prior authorization may not be accepted.
To be eligible, the hat must be:
Unworn and unused
Free from marks, makeup, fragrance, hair products or other signs of wear
Unaltered and in its original condition
Returned with all tags, protective materials and documentation
Returned inside its original Abejani presentation box and protective shipping packaging
The bespoke presentation box forms part of the product. Any damage to or absence of the box may affect the amount refunded, where permitted by law.
Customers are responsible for approved return-shipping costs unless the item is confirmed to be damaged, faulty or incorrectly supplied. We strongly recommend using an insured and trackable delivery service, as Abejani cannot accept responsibility for a return until it has been received.
Original shipping charges, customs duties, and import taxes are non-refundable except where required by law.
Refunds
Once an authorized return has been received, it will be carefully inspected.
If approved, the refund will be issued to the original payment method within 5–10 business days. Your bank or payment provider may require additional time to make the funds available.
Abejani reserves the right to decline a return or make a permitted deduction where a piece has been worn, altered, damaged, handled beyond what is reasonably necessary to inspect it, or returned without its original components.
Order Changes and Cancellations
If you need to change or cancel an order, please contact us as soon as possible at abejanicollection@gmail.com.
We cannot guarantee changes or cancellations once preparation has begun. Made-to-order, personalized or altered pieces cannot normally be cancelled after work has commenced, subject to applicable consumer law.
Contact Us
For assistance with shipping, sizing, returns or exchanges, please contact:
We aim to respond within two business days.